Intentional design

We create with intention. Our products solve real problems with clean design and honest materials.

Quality first

We obsess over the details and strive to deliver the best products at the best prices, every time.

Customer care

We're always on your side: keeping our loyal customers happy is our top priority and number one goal.

FAQ

Shipping

Where does Rawa Co. ship from?

All Rawa Co. orders are fulfilled from our home base in Melbourne, Australia.

How much does shipping cost?

For orders within Australia: orders under $99 AUD ship for a flat rate of $19.95 AUD. Orders $99 AUD and over ship free. International shipping costs are calculated automatically at checkout based on your delivery address and parcel weight.

How long does shipping take?

Australia (domestic): 3–7 business days after dispatch
New Zealand: 6–12 business days after dispatch
Rest of world: 10–20 business days after dispatch

Handling time for in-stock items is 2–4 business days (Monday–Friday, Melbourne time) before dispatch.

I ordered a pre-order ("Reserve Now") item — when will it ship?

Pre-order items are part of an upcoming limited production run rather than existing stock. The estimated ship window is 6–8 weeks from the date the relevant pre-order round closes. You'll receive an email confirmation when you order, and another with tracking once it ships. If a production delay pushes us outside this window, we'll email you with an updated timeline.

Will I have to pay customs duties or import taxes?

International customers are the importer of record for their order. Any customs duties, import taxes, or handling fees charged by your local authority are the responsibility of the customer and aren't included in your order or shipping total. We recommend checking your country's import regulations before ordering.

How do I track my order?

Once your order ships, you'll receive an email with a tracking number and carrier link. Please allow up to 48 hours for tracking information to update after dispatch.

What if I entered the wrong shipping address?

Please double-check your address at checkout — Rawa Co. isn't responsible for orders sent to an incorrect address supplied by the customer. If a parcel is returned to us as undeliverable, we'll contact you to arrange reshipment, and additional postage costs may apply.