Refund policy

RETURNS
You have 30 days from the day you receive your order to request a return or exchange.

To be eligible, your item must be unworn and unused, with its original tags and packaging, and you'll need your order number or proof of purchase.

HOW TO START A RETURN
Email customers@wearawaco.com with your order number and the reason for your return. Once approved, we'll send you a free prepaid return label and instructions. Items sent back without an approved return request can't be accepted.

Returns are sent to: 3 George Street, Flemington VIC 3031, Australia.

EXCHANGES
Want a different colour or style? Let us know when you request your return and we'll send the replacement once your original item arrives back with us, subject to availability.

PRE-ORDERS
You can cancel a pre-order any time before it ships for a full refund. Email customers@wearawaco.com with your order number. Once a pre-order has shipped, our standard 30-day return policy applies.

If your pre-order is delayed beyond the estimated shipping window, we'll email you with an updated timeline, and you can choose to wait or cancel for a full refund.

DAMAGED, FAULTY OR WRONG ITEMS
Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, email us with your order number and photos, and we'll make it right with a repair, replacement or refund. This doesn't affect your rights under the Australian Consumer Law.

NON-RETURNABLE ITEMS
Sale items and gift cards can't be returned for a change of mind. This doesn't apply to faulty items.

EUROPEAN UNION CUSTOMERS
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason, without justification. Items must be unworn and unused, with tags and original packaging.

REFUNDS
We'll email you once we've received and inspected your return, and let you know if your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to process it.

If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at customers@wearawaco.com.